Frequently Asked Questions:
My order got cancelled, can you tell me why? We generally cancel orders for two reasons: 1.) the item you order is sold out, or 2.) you used a discount that you are not eligible for. Regardless, we will always email you to let you know why your order is being cancelled.
I didn't complete my order, but I see a charge on my bank statement, how do I remove the charge? If you did not receive an email confirming your order from us, we have not received it or your money. Generally, banks will place a hold on money while they process a charge. Your bank will usually realize within 2-3 business days that the order was not completed, and you should see your money back in your account. If they do not return your money within 3 business days, you should call your bank to let them know you never completed the order.
I entered the wrong shipping address, can I change it? If we have not already shipped your order out, we can generally change the address. Simply email email@example.com with your name, order number, and the current shipping address.
I was trying to apply a discount code but instead the order automatically completed before it could be applied, what should I do? We can cancel your order if you let us know immediately, and you can replace your order with the discount. Generally this situation occurs if you are using an accelerated checkout option like Apply Pay that saves your personal information.
Something I ordered was damaged, what should I do? Please send us a picture of the damaged item to firstname.lastname@example.org, along with your order information. If we have any remaining inventory in that item, we will ship you a replacement. Otherwise, we will issue you a refund on that item.