Shipping & Returns Policy – E.Leigh's

Shipping & Returns Policy

Please allow 2-4 days for your order to process before getting shipped out to you!

 

Holiday Online Return Policy

For full price online purchases made from November 7th to the 23rd of December, apparel, handbags and shoes are eligible for ONLINE STORE CREDIT when purchased at full price and during the holiday season (11/07/20-12/23/20) and are RECEIVED for online store credit before January 10, 2021. (Please mail to: ATTN: E.Leigh's Online Returns at 2911 Kavanaugh Blvd, Little Rock, AR 72205 at your own expense.)   

All items must be returned unwashed, unworn, in the original condition and with the original tags attached or in the original shoe box. Shoe boxes must be mailed back in a shipping box to keep the original shoe box in good condition. 

Jewelry, General Accessories and Items purchased with a discount are not eligible for this policy.

 

Holiday Online Shipping Policy

 Due to the high influx of orders during the holiday season, please allow 2-3 business days for your order to ship out. Standard shipping may take up to 10 days due to USPS delays. You can always check your tracking number if you are unsure about when your purchases will reach you. Orders with multiple products may ship from different E.Leigh's locations, so you may have multiple tracking numbers. Our shipping rate has temporarily been raised to $7.99 to account for our increased shipping costs when we fulfill from different locations.

Items purchased with a discount of 30% or more are FINAL SALE and NOT eligible for Return or Exchange. 
We’re bummed things didn’t work out for you, Lovely! Please refer to our guide below on how to submit a return. We do not offer refunds or exchanges. We offer store credit only.
We do not offer exchanges, but here is what you can do instead:
  • Email online@shopeleighs.com asking for a return label and return the items. Your money will be credited to you, and you can use that store credit to purchase the items you want instead.

What qualifies an item eligible for return?

  • All full price apparel, handbags and shoes are eligible for store credit when returned within 14 days of the purchase date (if purchased in stores) or 14 days from the date of delivery (if purchased online) and accompanied with the original receipt if purchased full price. 
  • All returns must be postmarked within 14 days of receipt.
  • Items must be returned in their original condition. This simply means that the returned items must be unworn, unwashed, smoke-free and with tags attached.

What items are not eligible for return?

    • Jewelry
    • Eyewear
    • Intimates (Bralettes, socks, swimwear, bodysuits, etc.)
    • Home & Gift Items
    • Items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)
    • Gift cards are non-returnable and non-refundable.

    How does shipping work?

    • Original shipping charges, duties and taxes are non-refundable and return shipping is the responsibility of the customer. If you would like us to provide a pre-paid USPS shipping label for you, email us at online@shopeleighs.com with your Order Number and the item you are returning. $5 will be deducted from your return store credit if you choose to use this option.
    • Shoes must be returned in their original shoebox. Please be sure to pack the shoebox inside a sturdy shipping box as the original shoebox must arrive undamaged.
    • When returning your order, please include a copy of your invoice, as well as any gift with purchase.
    Please address all returns to:    
    E.Leigh’s
    ATTN: Returns
    2911 Kavanaugh Blvd.
    Little Rock, AR 72205

    What items are not eligible for return?
      • Jewelry
      • Eyewear
      • Intimates (Bralettes, socks, swimwear, bodysuits, etc.)
      • Home & Gift Items
      • Items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)
      • Gift cards are non-returnable and non-refundable.

      How does store credit work?

      • Store credits will be processed within 3 business days after we receive your return and will be sent via email. 
      • Store credit cannot be transferred to another person or account.
      • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
      • Store credit never expires.

      I think my item might be damaged or defective, what can I do?

      Because you are important to us, we strive for our merchandise to be free of manufacturing defects. In the unlikely and unfortunate event that you have received a damaged/defective item, please email online@shopeleighs.com with a picture of the damage, as well as your name and order details.

       

      If you have any questions, please contact our flagship location at 501-265-0448 or email us at online@shopeleighs.com!