What qualifies an item eligible for return?
- All apparel, handbags and shoes are eligible for store credit when returned within 14 days of the purchase date (if purchased in stores) or 14 days from the date of delivery (if purchased online) and accompanied with the original receipt.
- All returns must be postmarked within 14 days of receipt.
- Items must be returned in their original condition. This simply means that the returned items must be unworn, unwashed, smoke-free and with tags attached.
How does shipping work?
- Original shipping charges, duties and taxes are non-refundable and return shipping is the responsibility of the customer. If you would like us to provide a pre-paid USPS shipping label for you, email us at Hello@shopeleighs.com with your Order Number and the item you are returning. $5 will be deducted from your return store credit if you choose to use this option.
- Shoes must be returned in their original shoebox. Please be sure to pack the shoebox inside a sturdy shipping box as the original shoebox must arrive undamaged.
- When returning your order, please include a copy of your invoice, as well as any gift with purchase.
What items are not eligible for return?
- Intimates (Bralettes, socks, swimwear, bodysuits, etc.)
- Home & Gift Items
- Items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)
- Gift cards are non-returnable and non-refundable.
How does store credit work?
- Store credits will be processed within 3 business days after we receive your return and will be sent via email.
- Store credit cannot be transferred to another person or account.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
I think my item might be damaged or defective, what can I do?
Because you are important to us, we strive for our merchandise to be free of manufacturing defects. In the unlikely and unfortunate event that you have received a damaged/defective item, please make sure to report, return and postmark your shipment within 3 days of receipt. If we are unable to replace the exact item, we will be happy to issue an online store credit or full refund.
If you have any questions, please contact our flagship location at 501-265-0448 or email us at Hello@shopeleighs.com!